FREQUENTLY ASKED

Hallmark Fuels delivers across all Canadian provinces and territories. Our core service area is British Columbia and Alberta, with active operations across Ontario, Quebec, Saskatchewan, Manitoba, and the Atlantic provinces. We also serve the Yukon, Northwest Territories, and Nunavut. Use our Service Areas page to find your city or province, or contact us if your location isn't listed — we may be able to accommodate.

We deliver Clear Diesel (ULSD), Dyed (off-road) Diesel, Renewable Diesel, Biodiesel blends (B5–B20), Diesel Exhaust Fluid (DEF), and gasoline. Renewable diesel and biodiesel availability varies by region — contact us to confirm availability in your area.

Our 24/7 emergency dispatch line is always staffed. For most locations in our core BC and Alberta service areas, we target on-site arrival within 2–4 hours. Response times vary based on your location and current truck availability. Call us directly at 604-555-0100 for the fastest response.

Minimum orders vary by product and delivery location. For most mobile refuelling deliveries, minimums start at 500 litres. Bulk tank deliveries typically start at 2,000 litres. There is no minimum for emergency response situations. Contact us and we'll work around your actual needs.

We offer flexible billing options: per-delivery invoicing, weekly, bi-weekly, or monthly consolidated billing. Fleet and bulk accounts receive itemized usage reports showing per-vehicle or per-equipment consumption. We accept EFT/wire transfer, cheque, and major credit cards.

Yes — every Hallmark Fuels operator holds current TDG (Transport of Dangerous Goods) certification, WHMIS training, and site safety qualifications. We are also WorkSafe Compliant compliant and TSSA registered. Certification documentation is available on request.

Yes. We regularly service remote construction sites, resource extraction operations, fly-in/fly-out camps, and locations with restricted access. Contact us with your site details and access requirements and we'll confirm serviceability and lead time.

Contact us by phone at 604-555-0100, by email, or through the quote form. We'll assign a dedicated account manager who will assess your fuel type, volume, frequency, and site requirements and put together a program — typically within 48 hours of your initial contact.

Clear diesel (ULSD) is intended for on-road vehicles and equipment and is subject to full provincial fuel tax. Dyed (off-road) diesel is marked with red dye per CRA regulations and is exempt from on-road fuel tax — it can only be used in off-road equipment such as excavators, farm machinery, generators, and marine vessels. Using dyed diesel in on-road vehicles is a regulatory violation.

Yes. We supply Renewable Diesel (RD), which is a drop-in replacement for conventional diesel that can reduce fleet carbon intensity by up to 80% with no engine modifications. We also supply biodiesel blends (B5–B20) for fleets pursuing sustainability goals. Availability varies by region — contact us to confirm what's available in your area.

Every Hallmark delivery is metered and fully documented. You receive a delivery ticket on-site confirming product type, volume delivered, date/time, and operator. Fleet and bulk accounts receive monthly statements with itemized delivery history. This documentation supports CRA fuel tax exemption claims, ESG reporting, and fleet management systems.

Yes — we offer above-ground portable fuel storage tank rentals for temporary project requirements, remote site operations, or supplemental capacity. Tanks range from 500L to 50,000L+. Delivery, setup, and secondary containment are included. Contact us for availability and rates in your area.